Computers have become a must for almost every company everywhere in the world, no matter what kind of business it is into. As they are complex machines, users require a guide to understand their usage and functions. While programmers sometimes also perform the task of writing software documentation, the norm is for technical writers to do the job.
Literature of this nature is generically referred to as technical writing. A good understanding of technology and software are necessary for technical writers to grasp the logic involved. Even if they are not able to get a crystal clear knowledge of the more technical aspects, they are able to write technical text that does not compromise on accuracy.
The primary responsibility of technical writers is to rewrite complex technical descriptions used by designers and programmers into plain and simple language that an ordinary person will easily understand. They need to make a novice understand how to start and use an application so that they are able to use interfaces and menus easily. There is a tendency for programmers to use technical terms which users will be confused by.
Many regular programs dont need to be explained and are straight forward enough to require minimal documentation. When it comes to the gaming world the game itself instructs the user and as the levels progress the complex functions are explained with tips and tricks. However this would not work when it comes to explaining how a power station runs.
Understanding software is best done by the writer imagining himself in the place of the user so that the writing will educate users how to use it properly. Content standards and formatting methods have to be observed when explaining how the software has to be started and how problems should be dealt with. Tone and style of writing is dictated by the company to conform to its desired image.
Before initiating the writing process of the documentation, technical writers should first learn who the software is meant for. For users from a non-technical background, using technical terms has to be done away with. However if the users are IT professionals, simplifying terms will prove futile for their support purposes.
Ideally the documentation has to be laid out, concise and flow logically in its entire length. How long it should be is determined mainly by the complexity of the software. It can vary from very lengthy to a couple of pages.
There are a few basic facts that must come across to users regardless of the manual length and format. A user needs to know the process of starting the application, its usage and handle possible problems. Incorporating screenshots and menu diagrams in printed manuals and online documents will make things clearer to the user.
A good method of writing software documentation is to bring the end user together with the programmer and writer. The user can point out areas of confusion while the programmer can check for technical accuracy. A software manual must provide the entire information in a style that leaves no room for confusion.
Literature of this nature is generically referred to as technical writing. A good understanding of technology and software are necessary for technical writers to grasp the logic involved. Even if they are not able to get a crystal clear knowledge of the more technical aspects, they are able to write technical text that does not compromise on accuracy.
The primary responsibility of technical writers is to rewrite complex technical descriptions used by designers and programmers into plain and simple language that an ordinary person will easily understand. They need to make a novice understand how to start and use an application so that they are able to use interfaces and menus easily. There is a tendency for programmers to use technical terms which users will be confused by.
Many regular programs dont need to be explained and are straight forward enough to require minimal documentation. When it comes to the gaming world the game itself instructs the user and as the levels progress the complex functions are explained with tips and tricks. However this would not work when it comes to explaining how a power station runs.
Understanding software is best done by the writer imagining himself in the place of the user so that the writing will educate users how to use it properly. Content standards and formatting methods have to be observed when explaining how the software has to be started and how problems should be dealt with. Tone and style of writing is dictated by the company to conform to its desired image.
Before initiating the writing process of the documentation, technical writers should first learn who the software is meant for. For users from a non-technical background, using technical terms has to be done away with. However if the users are IT professionals, simplifying terms will prove futile for their support purposes.
Ideally the documentation has to be laid out, concise and flow logically in its entire length. How long it should be is determined mainly by the complexity of the software. It can vary from very lengthy to a couple of pages.
There are a few basic facts that must come across to users regardless of the manual length and format. A user needs to know the process of starting the application, its usage and handle possible problems. Incorporating screenshots and menu diagrams in printed manuals and online documents will make things clearer to the user.
A good method of writing software documentation is to bring the end user together with the programmer and writer. The user can point out areas of confusion while the programmer can check for technical accuracy. A software manual must provide the entire information in a style that leaves no room for confusion.
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